Automated categorization of tickets or texts (dispatching)
SupportCommander – Modular toolbox for intelligent text processing
Many companies face the challenge that support processes are complex and simultaneously require a lot of resources. In this context, it is essential to maintain a high level of service quality while increasing productivity and flexibility.
The SupportCommander is an intelligent, modular solution for text processing in support. Based on Natural Language Processing, it offers comprehensive functions to automate and increase the efficiency of your support team.
The key functionalities at a glance
Keyword search in historical tickets and documentations
Identification of similar tickets and their solution
This is how you benefit from the SupportCommander
- Flexibility and modularity thanks to a customizable toolbox
- Increased efficiency and employee relief
- Learning ability through continuous feedback loops and retraining of the AI
- Expandability through integration of additional knowledge sources
