App development
The ability to develop your own apps is important for all companies. To support this, SAP BTP offers a wide variety of solutions for different target groups. Apps can be built quickly and easily with low-code/no-code solutions or with fully comprehensive development environments as required.
4 Highlights from SAP's cloud portfolio
In today's dynamic and digital business world, companies are challenged more than ever to adapt to rapidly changing requirements. SAP’s Cloud Portfolio includes outstanding solutions that help companies optimise their business processes and strengthen their competitive position. These include SAP Business Technology Platform (BTP), SAP S/4HANA Cloud, SAP Customer Experience (CX) and SAP Analytics Cloud (SAC).
These solutions act as pillars for businesses looking to increase efficiency, become more customer-centric and make data-driven decisions. In this blog post, we will give you an insight into these four SAP Cloud solutions and show you how you can use them to strengthen the future viability of your company.
SAP Business Technology Platform (BTP)
Flexibility is an important prerequisite for Digital Transformation. To give all businesses this capability, SAP has delivered the Business Technology Platform (BTP). It offers services and solutions that help companies integrate all their SAP processes into the cloud and take advantage of the SAP Cloud.
For this purpose, the platform is divided into the following areas:
Automation
There is often great potential for optimisation in the processes of companies. With the services of SAP BTP, processes can be optimised or even completely automated through Artificial Intelligence (AI).
Integration
Modern system landscapes absolutely require the possibility to integrate solutions from different providers. For this reason, SAP BTP provides the tools to meet this requirement. In this way, interfaces and APIs can be managed and security and overview can be ensured.
Data and analysis
In today's world, more and more data is being generated in business processes. This data needs to be analysed and the information collected. This requires tools that cover the requirements of all departments and roles of a company. SAP offers these solutions, for example, with the Analytics Cloud or Datasphere.
Artificial intelligence
Intelligent solutions are changing the way businesses work. SAP offers its customers the opportunity to transfer their experience into innovative offerings. The SAP BTP offers ready-made AI models that can be easily used by companies to generate new products and services, for example.
Possible use case
SAP BTP offers countless possibilities to digitise existing system landscapes and to bring innovation into the company. For example, the integration services of the BTP allow data to be exchanged directly with all systems in order to map processes. For this purpose, data from the SAP Sales Cloud and the S/4HANA system could be linked with data from web shops, which significantly increases the overview of this sales process and at the same time provides the means to react to events in real time.
SAP S/4HANA Cloud
S/4HANA Cloud is SAP's leading cloud-based ERP solution that helps companies move business processes into the digital era. This innovative cloud-based software offers a comprehensive suite of applications aimed at optimising financial performance, procurement and production processes.
The unique selling point of S/4HANA Cloud is its ability to support real-time economic decision-making. With real-time analytics, businesses can stay on top of their financial situation to make informed decisions about cost control, resource allocation and revenue growth.
The cloud-based architecture of S/4HANA Cloud eliminates the need for expensive local infrastructures, enabling significant cost savings. Companies can implement faster and use resources more efficiently.
S/4HANA Cloud also ensures compliance and security in finance by meeting industry-recognised standards and minimising risk.
The combination of real-time analytics, cloud cost savings and compliance guarantees makes it a powerful economic tool to increase business profitability.
Fictional customer scenario
ABC Widgets, a leading global manufacturer of personalised gadgets, was facing a challenge. Their growth had resulted in a multitude of systems and processes that were difficult to coordinate. With S/4HANA Cloud, they implemented an integrated solution that unified their global operations. This allowed them to use resources more efficiently and reduce production costs. Real-time analytics enabled ABC Widgets to better predict demand and optimise inventory levels. This led to faster deliveries and higher customer satisfaction. S/4HANA Cloud was key to managing their growth and strengthening their competitiveness in the gadgets industry.
SAP Customer Experience (CX)
At a time when customer requirements are constantly changing, creating tailored customer experiences is becoming increasingly important. The SAP CX portfolio offers a wide range of applications, including SAP Sales Cloud and SAP Service Cloud. These native cloud solutions work seamlessly together to enable businesses to centrally capture, analyse and efficiently use customer data.
The benefits of the SAP CX portfolio for companies are manifold. Optimising the customer experience leads to stronger customer loyalty and recurring business in the long term. In addition, the SAP CX portfolio significantly improves the efficiency of customer-facing business processes by facilitating and harmonising interactions between sales, marketing and customer service departments.
With the SAP CX portfolio, you can better understand your customers' needs across different channels and build trusted interactions. The scalable cloud CRM suite also allows you to access your data from anywhere, anytime and even offline.
Special feature of the SAP CX solutions: In addition to "standalone use", integration scenarios with your SAP S/4HANA or ECC are supported intuitively. This allows you to optimally utilise the full performance of your SAP ecosystem.
Fictitious customer scenario
A well-known company in the plant engineering sector was facing a pressing challenge. Sales and service processes were fragmented and disjointed, resulting in delayed responses and dissatisfied customers. The company decided to implement SAP Sales Cloud, Service Cloud and Field Service Management (FSM) to address these issues.
SAP Sales Cloud helped optimise sales activities by providing sales staff with a 360-degree view of customers and automating processes. This shortened sales cycles and identified additional up-selling and cross-selling potential.
The SAP Service Cloud enabled the company to improve customer service. The central management of all customer data and modern ticket management led to faster responses and better first resolution rates. Customers received a significantly more efficient and consistent service.
SAP FSM additionally helped to optimise the maintenance and service processes on site. The technicians received real-time information and were able to work more efficiently through guided service processes on their mobile devices.
The integration of SAP CX products has enabled the company to strengthen customer loyalty, increase efficiency and significantly improve customer satisfaction.
SAP Analytics Cloud (SAC)
SAP Analytics Cloud (SAC) is a comprehensive cloud-based solution from SAP that helps companies analyse data, gain insights and make informed business decisions. It integrates business intelligence (BI), planning, forecasting and machine learning in a single platform.
With SAC, users can aggregate, visualise and analyse data from multiple sources to gain insights into their business data. The platform offers interactive dashboards, charts, reports and data exploration tools. It also enables planning and budgeting, as well as forecasting and scenario building.
The integration of machine learning allows for advanced analytics, pattern recognition and predictions. SAC makes it possible to analyse data in real time and make decisions faster and more informed.
SAP Analytics Cloud is designed to facilitate data-driven decision making and provide business analysts and business users with a powerful platform for analysing and visualising data.
Possible use case
As described above, the SAP Analytics Cloud offers extensive functions and possibilities to use company data profitably. For example, departments can evaluate their current data independently without having to rely on IT. The data can also be used to carry out planning for any period and to run through different developments in simulations. These can be taken into account in important corporate decisions and help to make the right decisions.
Furthermore, short-term ad-hoc evaluations can also be created, which can simply be addressed to the Analytics Cloud as a question. This question is answered by AI and on the basis of the company data. Of course, these results can be transferred to existing or new stories with just a few clicks.
These and many other functions support companies worldwide in the evaluation and planning of data. The focus is always on the user. In this way, many resources can be saved, since, for example, the processing of data takes place in the specialist departments and no unnecessary workshops with IT have to be carried out. This also has the positive effect that the limited resources of internal IT can focus on their core tasks.
how abat can help you migrate to the cloud
You don't yet know which cloud solution is right for you or have specific questions about one? As an experienced SAP partner, we support you in identifying the optimal solution for your needs, integrating it into your existing infrastructure and ensuring a smooth migration. We offer not only the technical expertise, but also the understanding of your individual business requirements. Feel free to contact us for an initial free consultation.
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